DyneSystems Product Support

Never An Obsolete Controller

DyneSystems controllers are repaired with a quick turnaround time

DyneSystems guarantees customer satisfaction, with repairs on older controller models and quick turnaround time.

It is our policy not to make obsolete any controls for which we can still obtain replacement parts, and we are still servicing original Dyn-Loc and DTC-1 models from the 1980's.

Long-time users of DyneSystems controls know that they receive the same quick turnaround time on a repair of an older dynamometer or throttle controller as they do on a newer model. 'Quick turnaround' usually means 2-3 business days in our shop.

We Keep Your Down Time to a Minimum

Your repair job receives the attention to detail that it deserves.

Your controller repair receives the attention to detail that it deserves

Repairs receive high priorty status at DyneSystems. If there is an unavoidable delay in repairing your control, we often can provide you with a loaner unit, so your test cell can stay up and running while you await the return of your own controller.

Software Upgrades

Upgrades are often needed when a user changes over to a new computer or makes changes to test equipment. Normal upgrades are supplied free of charge, while we will provide you with a free cost quotation for programming changes. If you are a Cell Assistant user and require software changes, please contact your Regional Sales Manager to discuss the best way to meet your needs.

Lost Your Original Cell Assistant CD?

Registered users may contact us for a free replacement CD.

DSBasic

Users of the original Dyn-Loc models may have questions about programming in DSBasic. Please refer to the DSBasic manual before contacting our service department.

User Manuals and Installation Instructions, and Technical Sheets

Manuals are available for products going back to the mid-1980's. For Dyn-Loc I, II and III please contact our office for a paper copy. There will be a charge for this item. The following manuals and instructions are available for free viewing and download, in PDF format:

Return Merchandise Authorization (RMA)

Please fill out the online RMA form if you wish to a return product for service. Although at this time we do not require the RMA form to be submitted, it will help us to keep better documenation of your service if you do so. This is especially useful if you are unable to call us during business hours. Once your information is received, please wait for one of our technicians to contact you by phone or email before shipping.

This applies only to controls and instrumentation. For dynamometer repairs, please phone the Midwest and Dynamatic Dynamometers division at extension 131.

Telephone Support

DyneSystems offers limited free telephone support to equipment owners/operators. Extended phone support is available on a contract basis for programming and other complex issues. Our technical support staff is available from 8:00 a.m. to 5:00 p.m., Central Standard Time.

Dynamometer Service

Whether it is time for a tune-up, or your old Midwest or Dynamatic eddy current dyno is worn out and non-functional, the only place for OEM remanufacturing is Midwest & Dynamatic Dynamometers.

Due to the difficulty of dissassembling dynamometers to inspect for problems, they usually must be shipped to our factory for evaluation. Please see the Dynamometer Service page for more information.

Dynamometer Maintenance

For guidance or answers to your questions regarding the maintenance of your Midwest or Dynamatic eddy current dynamometer, please see the User Manual listed above. If you are unable to find answers there, please contact Midwest & Dynamatic Dynamometers at the toll-free phone number at the bottom of this page.